Privacy Policy

Last Updated: January 2026

Thank you for visiting Hot-To-Trot Shop. This Privacy Policy explains how Hot-To-Trot Shop collects, uses, discloses, and protects your personal information when you visit the Hot-To-Trot Shop website or interact with Hot-To-Trot Shop’s services.

By using Hot-To-Trot Shop’s website, you agree to the following terms of this Privacy Policy.

1. Who Hot-To-Trot Shop Are

Hot-To-Trot Shop is an e-commerce website (online horse and horse rider tack shop) operated by Elizabeth Rose Woolman of East Leake, Loughborough, trading in the United Kingdom with shipping worldwide.

Under UK data protection law (including the UK GDPR and the Data Protection Act 2018), Hot-To-Trot Shop (operated by Elizabeth Rose Woolman) is the Data Controller of your personal data.

Wix.com Ltd acts as a Data Processor, providing hosting, website, and payment infrastructure services in accordance with our instructions and their own privacy policy (available at www.wix.com/about/privacy).

When you provide your information through this website, both Hot-To-Trot Shop and Wix may process limited personal data to deliver the requested services.

2. Information Hot-To-Trot Shop Collects

Hot-To-Trot Shop collects and processes the following types of information:

a. Personal Information

When you make a purchase or interact with Hot-To-Trot Shop, you may provide:

Name, email address, phone number, and postal address

Payment information (processed securely by Wix payment providers)

Account login details (if you create an account)

b. Transaction Information

Details about your purchases, order history, delivery preferences, and related communications.

c. Website Usage Data

Information automatically collected about your visit, such as:

Pages viewed, time spent on site, and click behaviour

Device, browser, and operating system information

IP address (for fraud prevention and analytics)

d. Communication Data

Information provided when contacting Hot-To-Trot Shop via email, forms, or social media.

3. How Hot-To-Trot Shop Uses Your Information

Hot-To-Trot Shop uses your information to:

Process orders and deliver products (contractual necessity)

Manage your user account and preferences (contractual necessity)

Communicate with you about your orders, updates, and support (contractual necessity)

Send marketing updates and newsletters, with your consent (consent)

Improve the Hot-To-Trot Shop website and services through analytics (legitimate interest)

Comply with legal and tax obligations (legal obligation)

4. Legal Basis for Processing

Hot-To-Trot Shop processes personal data under one or more of the following lawful bases:

Contractual necessity: to fulfil your orders and manage your account.

Consent: for marketing or optional communications.

Legal obligation: to comply with UK/EU law or requests from authorities.

Legitimate interest: to operate and improve the Hot-To-Trot Shop business, prevent fraud, and maintain security.

You may withdraw consent at any time by contacting Hot-To-Trot Shop or Wix.

5. Data Retention

Hot-To-Trot Shop retains your personal data only as long as necessary for the purposes described above. For example:

Order and transaction data: up to 6 years for tax and accounting requirements.

Marketing data: until you withdraw consent or unsubscribe.

Account data: deleted upon account closure or after a period of inactivity.

6. Data Sharing and Third Parties

Hot-To-Trot Shop and Wix only share your data when and where necessary to provide the Hot-To-Trot Shop services. This includes:

Payment processors (for secure payments)

Delivery and logistics partners (to ship your orders)

IT and hosting providers (to maintain website functionality)

All third parties are required to handle your information securely and only for the purpose of performing their services on Hot-To-Trot Shop’s behalf.

Hot-To-Trot Shop never sell or rent your personal data.

7. International Data Transfers

Some of Hot-To-Trot Shop’s service providers may process data outside the UK or European Economic Area (EEA), for example, cloud storage, email services, or when shipping outside of the UK. When this occurs, Hot-To-Trot Shop ensures that your information is protected using lawful safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction or deletion

Restrict or object to processing

Request data portability

Withdraw consent (where applicable)

To exercise any of these rights, contact Hot-To-Trot Shop at hot.to.trot.shop.uk@gmail.com or Wix via any of their channels.

Hot-To-Trot Shop will respond within one month of receiving your request, in accordance with UK GDPR.

If you are unsatisfied with Hot-To-Trot Shop’s response, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk

9. Data Security

Hot-To-Trot Shop uses all available appropriate technical and organisational measures provided by Wix to protect your information against unauthorised access, alteration, or loss. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Updates to This Policy

Hot-To-Trot Shop may update this Privacy Policy from time to time to reflect legal or operational changes. If material changes are made, they will be outlined here on the Hot-To-Trot Shop Privacy Policy page.

11. Media and Copyright Notice

All images, graphics, and written content on this website are owned by Hot-To-Trot Shop and may not be copied, reused, or distributed without prior written consent.

12. Contact Hot-To-Trot Shop

Thank you for entrusting Hot-To-Trot Shop with your personal information. Your privacy is important to us, and we are committed to maintaining the confidentiality and security of your data. If you have any questions or concerns about this Privacy Policy or how Hot-To-Trot Shop handle your data, please contact Hot-To-Trot Shop via any of these means:

Email: hot.to.trot.shop.uk@gmail.com

Call / Text: +44 7469 150 312

Facebook: facebook.com/hottotrotshop

Instagram: instagram.com/hottotrotshop21

LinkedIn: linkedin.com/company/hot-to-trot-shop

Ebay: ebay.co.uk/str/hottotrotshop

Vinted: vinted.co.uk/member/272186473

TikTok: tiktok.com/@hottotrotshop